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Contact Centres

CONTACT CENTRES

Customer Service & Inside Sales

Sales and service contact center teams, whether based in-house or offshore, serve as the powerhouse of any business. These contact centers require effective leadership, well-defined processes, clear policies, technology enablers, and ongoing training.

It is crucial to establish a strong presence across all contact channels, adopting an omni-channel approach. Being readily available for your customers or clients through various channels ensures seamless communication. Additionally, measuring customer satisfaction (CSAT) at the appropriate times and consistently following the right procedures is essential for providing exceptional service.

By prioritizing these aspects, your contact center can operate efficiently and deliver a high standard of support to customers or clients.

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omni channel exp

Omni-channel Experience

By leveraging these contact channels effectively, businesses can offer a seamless and omnichannel experience to their customers. The key lies in providing consistent, timely, and accurate responses across all channels, ensuring customer satisfaction and building strong relationships.
zendesk-salesforce

CRM Support

Contact Centre technology includes different technical components that work together to steer customers through the best outcome when they connect with you. I can also support your Contact Centre technology having experience with Salesforce, Zendesk and Amazon Connect.

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Over 20 years of Experience

For over two decades, I have dedicated myself to building and spearheading contact centers in both Australia and Manila. Whether you’re embarking on the journey of setting up a contact center for the first time or seeking to optimize your existing one, my extensive knowledge and hands-on experience position me as a valuable and trusted resource for your success.

Not sure where to start? Contact Ivan to help guide you.

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Testimonials

What have changed in business life after our
customers started working with us?

Ivan is Australia’s no.1 Customer service executive. I have worked with Ivan at Catch.com.au for 4 years and I feel blessed to have had him by my side, Ivan has turned our CS team around and introduced many positive initiatives. Everyone loves working for and with Ivan, nothing is impossible for Ivan, he does it all with a smile.

Gabby Leibovich

Founder catch.com.au and No.1 Best Selling Author catchofthedecade.com